FAQ

Do you offer free shipping?

Yes! Every order ships free, with full tracking, to all 50 states.

How long does shipping take?

Orders are processed within 1–3 business days and delivered within 5–10 business days after shipping. You'll receive tracking updates by email every step of the way. See our Shipping Policy for details.

How can I track my order?

Once your order ships, you'll receive a confirmation email with your tracking number. You can also visit our Track Your Order page.

Can I return an item if it doesn't fit or I don't like it?

Absolutely. You have 30 days from delivery to return your item for a full refund. Items must be unworn, undamaged, and in their original condition. Just email us at contact@vellmontco.com and we'll walk you through it. See our Refund Policy for details.

How do I choose the right size?

Every product page includes a size chart in inches and US sizes. If you're between two sizes, we recommend sizing up for extra comfort. Still unsure? Our team is happy to help.

What payment methods do you accept?

You can shop safely with major credit cards (Visa & Mastercard), Apple Pay, Google Pay, and Shop Pay.

Is my payment secure?

Yes, 100%. Our checkout uses industry-standard SSL encryption to protect your information.

How can I contact you?

Email us at contact@vellmontco.com or use our Contact page. We usually reply within 24 hours.